Enforcement

Who enforces the Act and how: the Data Protection Board of India, the route a complaint takes, mediation and voluntary undertakings, the seven penalty rows in the Schedule to the Act, and appeals.

Module 5 of 6, 12 minutes, 7 lessons

Questions this module answers

  • Who needs to comply with the DPDP Act?
  • Does the Board consider an enterprise's compliance history under the DPDP Act?
  • What is a Data Protection Board (DPB) appeal under the DPDP Act?
  • What are the penalties for non-compliance with the DPDP Act?
  • How does Section 36 of the DPDP Act affect banks and NBFCs?

Figures use one colour per role, throughout the course:

  • Data Principal
  • Data Fiduciary
  • Data Processor
  • Consent Manager
  • Government and Board

The earlier modules describe what the Act asks of a Data Fiduciary. This module describes what happens when it is not done: the body that inquires, the way a complaint or breach reaches it, the outcomes short of a penalty, the penalties themselves, and the appeal.

The Data Protection Board of India: what it is and who sits on it

The Data Protection Board of India is a body corporate established under Section 18, with a Chairperson and Members appointed by the Central Government for two-year terms. Two search-cum-selection committees recommend them under Rule 17, which has been in force since 13 November 2025.

How the Board is appointed, and what protects its Members
  1. Two Search-cum-Selection Committees

    One, chaired by the Cabinet Secretary, recommends candidates for Chairperson. The other, chaired by the Secretary of the Ministry of Electronics and Information Technology, recommends the other Members.

    Rule 17
  2. The Central Government

    Considers the suitability of those recommended and appoints the Chairperson and the other Members.

    Rule 17(3)
  3. The Data Protection Board of India

    A body corporate. A Chairperson and Members of ability, integrity and standing, at least one of them an expert in law. Each holds office for two years and may be re-appointed.

    Section 19

Rule 17 and Rule 18 have been in force since 13 November 2025.

Read the full lesson, with every provision it rests on (2 min)

Section 18(1) establishes, from a date the Central Government notifies, "a Board to be called the Data Protection Board of India". Section 18(2) makes it a body corporate that can hold property, contract, and sue or be sued in its own name, and Section 18(3) leaves its headquarters to be notified.

The Board consists of a Chairperson and as many other Members as the Central Government notifies (Section 19(1)), appointed by the Central Government in the manner prescribed (Section 19(2)). Section 19(3) asks for people of ability, integrity and standing with special knowledge or practical experience in fields such as data governance, consumer protection law, dispute resolution, information technology, the digital economy, law or regulation, and requires that at least one Member be an expert in law.

Rule 17 supplies the appointment machinery, in force since 13 November 2025. A Search-cum-Selection Committee chaired by the Cabinet Secretary recommends candidates for Chairperson (Rule 17(1)); a second committee chaired by the Secretary of the Ministry of Electronics and Information Technology recommends other Members (Rule 17(2)); the Central Government appoints from those recommendations (Rule 17(3)).

Terms are short. Section 20(2) gives the Chairperson and Members a two-year term with eligibility for re-appointment, and Section 20(1) says their conditions of service cannot be varied to their disadvantage after appointment. Rule 18 points to the Fifth Schedule for those conditions: a consolidated monthly salary of four lakh fifty thousand rupees for the Chairperson and four lakh rupees for a Member, without house or car, and no pension or gratuity for service on the Board.

Section 21 lists the disqualifications, among them insolvency, conviction for an offence involving moral turpitude, incapacity, a prejudicial financial interest, and abuse of position, and Section 21(2) bars removal without a hearing. Section 22 covers resignation and vacancies, and Section 22(3) stops a former Chairperson or Member taking employment for one year after leaving without the Central Government's approval.

A digital office: how the Board works

Section 28(1) makes the Board an independent body that works, as far as practicable, as a digital office, and Rule 20 lets it run proceedings without anyone's physical presence. Rule 19 sets how the Board meets and decides, and requires an inquiry to finish within six months, extendable by up to three months at a time.

How the Board works: its own procedure
  • Digital by design.

    As far as practicable, complaints are received, allocated, heard and decided digitally.

    Section 28(1)
  • No need to attend in person.

    Techno-legal measures let proceedings run without anyone's physical presence; the Board can still summon a person and examine her on oath.

    Rule 20
  • The Chairperson may allocate proceedings to one Member or a group of Members.

    Section 26
  • One-third of the membership is a quorum.

    Rule 19(3)
  • Questions are decided by majority, with a casting vote for whoever chairs.

    Rule 19(4)
  • A Member with an interest in an item does not take part or vote on it.

    Rule 19(5)
  • Emergency action by the Chairperson is reported to Members within seven days.

    It is laid before the Board for ratification at its next meeting.

    Rule 19(6)
  • An inquiry is completed within six months of receipt.

    The Board may extend it, for reasons recorded in writing, by not more than three months at a time.

    Rule 19(9)

Rule 19 and Rule 20 have been in force since 13 November 2025.

Read the full lesson, with every provision it rests on (2 min)

Section 28(1) sets the tone for everything that follows: the Board "shall function as an independent body" and, as far as practicable, "as a digital office", with complaints received, allocated, heard and decided "digital by design". Rule 20, in force since 13 November 2025, repeats the instruction and allows techno-legal measures so that proceedings do not require anyone's physical presence, while preserving the power to summon a person and examine her on oath. For a small business this means an inquiry is likely to be a matter of uploads, filings and video hearings rather than visits.

Section 23(1) leaves meeting procedure and the authentication of orders to the Rules, and Rule 19 provides it. The Chairperson fixes meetings and their agenda (Rule 19(1)); one-third of the membership is a quorum (Rule 19(3)); questions are decided by majority, with the chair holding a casting vote (Rule 19(4)); a Member with an interest in an item does not take part (Rule 19(5)); in an emergency the Chairperson may act alone, reporting to Members within seven days for ratification (Rule 19(6)). Most important for a business under inquiry, Rule 19(9) requires the inquiry to be completed within six months of receiving the intimation, complaint, reference or direction, extendable for recorded reasons by not more than three months at a time.

Section 23(2) protects the Board's acts from being invalidated by a vacancy, a defect in an appointment or a procedural irregularity that does not affect the merits. Section 23(3) puts the senior-most Member in charge when the Chairperson is unavailable.

Section 26 gives the Chairperson general superintendence over administration, the power to authorise officers to scrutinise complaints and correspondence, and the power to allocate proceedings to an individual Member or a group of Members. Section 24 and Rule 21 let the Board appoint officers and employees with the Central Government's approval, on the terms in the Sixth Schedule, which allows staff on deputation from Government and public bodies for up to five years. Section 25 deems the Chairperson, Members, officers and employees to be public servants when acting under the Act. Rules 19 and 21 and the Sixth Schedule have been in force since 13 November 2025.

How a matter reaches the Board, and how an inquiry runs

A matter reaches the Board through one of the routes in Section 27(1): a breach intimation, a Data Principal's complaint, a Government reference or a court's direction. Under Section 28 the Board first checks for sufficient grounds, then inquires with civil-court powers, and finally closes the matter or proceeds to a penalty under Section 33.

From complaint to outcome: the Section 28 procedure
  1. Start

    An intimation, complaint, reference or direction arrives

    A breach intimation from a Data Fiduciary; a complaint from a Data Principal; a reference from the Central or a State Government; a court's direction; or a matter about a Consent Manager or an intermediary.

    Section 27(1)
  2. First

    The Board decides whether there are sufficient grounds to inquire

    If not, it closes the proceedings, with reasons recorded in writing.

    Section 28(3)
  3. Inquiry

    It inquires, following the principles of natural justice

    It can summon and examine people on oath, require documents and inspect data and records. It may not prevent access to premises or take equipment where that would adversely affect day-to-day functioning.

    Section 28(7)
  4. If needed

    Interim orders, after a hearing and for recorded reasons

    Section 28(10)
  5. Within six months

    The inquiry is completed

    Extendable for recorded reasons by not more than three months at a time.

    Rule 19(9)
  6. End

    After a hearing, the Board closes the proceedings or proceeds under Section 33

    Section 28(11)

Along the way the Board may issue binding directions after a hearing (Section 27(2)). A complaint it finds false or frivolous can earn the complainant a warning or costs (Section 28(12)).

Read the full lesson, with every provision it rests on (2 min)

Section 27(1) lists the ways a matter comes before the Board. On receiving a breach intimation from a Data Fiduciary, the Board may direct urgent remedial or mitigation measures, inquire into the breach and impose a penalty. On a complaint by a Data Principal about a personal data breach, about a Data Fiduciary's failure to meet its obligations in relation to her personal data, or about the exercise of her rights, or on a reference from the Central or a State Government, or on a court's direction, it inquires and may impose a penalty. It does the same on a complaint against a Consent Manager, on an intimation that a Consent Manager has breached a condition of registration, and on a Government reference that an intermediary has ignored a blocking direction under Section 37(2). Module 3 explains the grievance step a Data Principal must take with the Data Fiduciary before approaching the Board.

Section 28 sets out the procedure. The Board first decides whether there are sufficient grounds to proceed (Section 28(3)); if not, it closes the matter with recorded reasons (Section 28(4)); if so, it may inquire into the affairs of any person to check compliance (Section 28(5)), following the principles of natural justice and recording reasons as it goes (Section 28(6)).

For that inquiry Section 28(7) gives the Board the powers of a civil court to summon and examine people on oath, receive evidence on affidavit, require the production of documents, and inspect data, books and records. Section 28(8) draws a line: the Board and its officers "shall not prevent access to any premises or take into custody any equipment or any item that may adversely affect the day-to-day functioning of a person". Section 28(9) lets it call on police or Government officers for assistance, and Section 28(10) allows interim orders after a hearing.

At the end, after hearing the person concerned, the Board either closes the proceedings or moves to Section 33 (Section 28(11)). Section 28(12) cuts the other way: a complaint the Board finds false or frivolous can earn the complainant a warning or costs. Alongside all this, Section 27(2) lets the Board issue binding directions after a hearing, and Section 27(3) lets it modify, suspend or withdraw them.

Information demands and blocking orders

Section 36 lets the Central Government call for information from the Board, a Data Fiduciary or an intermediary; from 13 May 2027, Rule 23applies from 13 May 2027 requires the demand to serve a Seventh Scheduleapplies from 13 May 2027 purpose, come through the authorised person and set a period to respond. Blocking under Section 37 comes only after penalties in two or more instances and a hearing.

What a demand for information under Rule 23 must carry
  • A purpose listed in the Seventh Schedule.

    Use by the State in the interest of sovereignty and integrity or security of the State; use by the State to perform a function or meet a disclosure obligation under law; or the assessment for notifying a Significant Data Fiduciary.

    Seventh Schedule
  • It comes through the authorised person the Seventh Schedule names for that purpose.

    Rule 23(1)
  • It gives a period within which to furnish the information.

    Rule 23(1)
  • It may forbid telling the affected Data Principal.

    Only where disclosure is likely to prejudice the sovereignty and integrity of India or the security of the State, and except with the authorised person's written permission.

    Rule 23(2)

Rule 23 and the Seventh Schedule apply from 13 May 2027. Blocking under Section 37 is a separate step: it needs a written reference from the Board after penalties on the Data Fiduciary in two or more instances, and a hearing.

Read the full lesson, with every provision it rests on (2 min)

Two powers sit with the Central Government rather than the Board, and both can reach a business directly.

Section 36 lets the Central Government require the Board, any Data Fiduciary or any intermediary "to furnish such information as it may call for" for the purposes of the Act. Rule 23, which applies from 13 May 2027, narrows how that is done. Under Rule 23(1) the demand must be for one of the purposes in the Seventh Schedule, must come through the authorised person the Seventh Schedule names for that purpose, and must give a period within which to respond. The Seventh Schedule lists three purposes: use of personal data by the State in the interest of the sovereignty and integrity of India or the security of the State; use by the State to perform a function or fulfil a disclosure obligation under law; and carrying out the assessment for notifying a Data Fiduciary as a Significant Data Fiduciary. Rule 23(2) allows the Government, where disclosure would prejudice sovereignty or security, to require the Data Fiduciary not to tell the affected Data Principal or anyone else that information was furnished, except with the authorised person's written permission.

Section 37 is the Act's strongest non-monetary consequence. It applies only after the Board has imposed a monetary penalty on a Data Fiduciary "in two or more instances" and refers the matter, advising in the interests of the general public that access be blocked to information in a computer resource that enables the Data Fiduciary to offer goods or services to Data Principals in India (Section 37(1)). The Central Government must give the Data Fiduciary a hearing, be satisfied that blocking is necessary or expedient, and record its reasons before directing an agency or intermediary to block access. Section 37(2) binds every intermediary that receives such a direction. The terms "computer resource", "information" and "intermediary" take their meanings from the Information Technology Act, 2000 (Section 37(3)).

Neither power is routine. Section 36 is a request for information; Section 37 is a last step after repeated penalties. Both are worth knowing so that a demand, if it comes, is recognised for what it is.

Mediation and voluntary undertakings

Not every complaint ends in a penalty. The Board may send the parties to mediation under Section 31, or accept a voluntary undertaking under Section 32 that bars further proceedings on its contents, unless a term of it is later broken.

Two ways out short of a penalty

Mediation

  • The Board forms the opinion that a complaint may be resolved by mediation
  • It directs the parties to attempt resolution
  • Through a mediator the parties mutually agree on, or mediation provided for under another law in force in India
  • The Board directs the attempt; the mediator is not the Board
Section 31

Voluntary undertaking

  • Accepted from any person, at any stage of a proceeding under Section 28 Section 32(1)
  • May promise an action within a time the Board sets, to refrain from an action, or to publicise the undertaking Section 32(2)
  • Its terms may be varied only with the consent of the person who gave it Section 32(3)
  • Once accepted, bars proceedings under the Act on its contents Section 32(4)
  • Breaking a term is deemed a breach of the Act, and the Board may proceed to a penalty after a hearing Section 32(5)
Section 32

The Schedule to the Act matches the undertaking with its sixth item: breaking a term can cost up to the penalty applicable to the breach for which the proceedings began.

Read the full lesson, with every provision it rests on (2 min)

Not every complaint ends in a penalty, and the Act builds in two ways out.

Section 31 allows mediation. If the Board is of the opinion that a complaint may be resolved that way, it may direct the parties to attempt resolution through a mediator they mutually agree on, or through mediation provided for under any other law in force in India. The Board does not mediate itself; it sends the parties to do so.

Section 32 allows a voluntary undertaking. Under Section 32(1) the Board may accept one "from any person at any stage of a proceeding under Section 28", in respect of any matter related to observance of the Act. Section 32(2) describes what it can contain: an undertaking to take a specified action within a time the Board sets, to refrain from an action, or to publicise the undertaking. Section 32(3) lets the Board vary the terms later, but only with the consent of the person who gave it.

The value of an undertaking lies in Section 32(4): once accepted, it "shall constitute a bar on proceedings under the provisions of this Act as regards the contents of the voluntary undertaking". A business that has found and fixed a problem can, in effect, settle the matter by committing to the fix. The bar has one exception. Section 32(5) says a failure to adhere to any term is deemed a breach of the Act, and the Board may, after a hearing, proceed under Section 33. The Schedule to the Act matches this with its sixth row, covered in the next lesson.

For a small business, the practical sequence is: keep a record of what went wrong and what was done about it, so that if a matter reaches the Board there is a credible undertaking to offer.

Penalties: the Schedule to the Act

Only after an inquiry finds a breach significant, and after a hearing, may the Board impose a penalty under Section 33, weighing factors such as gravity, repetition and mitigation. The Schedule to the Act sets seven ceilings; the highest, for failing to take reasonable security safeguards, may extend to two hundred and fifty crore rupees.

The seven items of the Schedule to the Act

Every amount shown is a maximum, not a fixed fine: the Schedule says the penalty may extend to it. Item 6 has no figure of its own; it borrows the ceiling for the breach that started the proceedings. The Board sets the amount under Section 33, after an inquiry finds the breach significant, having regard to the factors in Section 33(2). Sums realised go to the Consolidated Fund of India (Section 34).

Read the full lesson, with every provision it rests on (2 min)

Section 33(1) is the gate. Only if the Board "determines on conclusion of an inquiry" that a breach of the Act or the Rules "is significant" may it, after giving the person an opportunity of being heard, impose the monetary penalty specified in the Schedule to the Act. A penalty is the end of an inquiry, not the start of one, and it follows a finding that the breach was significant.

Section 33(2) lists what the Board must weigh in fixing the amount: the nature, gravity and duration of the breach; the type and nature of the personal data affected; whether the breach is repetitive; whether the person gained or avoided a loss as a result; whether the person acted to mitigate the effects, and how timely and effective that action was; whether the penalty is proportionate and effective in securing observance and deterring breach; and the likely impact of the penalty on the person.

The Schedule to the Act has seven rows. Every figure is a ceiling; the gazette's words are "may extend to".

  1. Failing the Data Fiduciary's obligation to take reasonable security safeguards to prevent personal data breach: may extend to two hundred and fifty crore rupees.
  2. Failing to give the Board or the affected Data Principal notice of a personal data breach: may extend to two hundred crore rupees.
  3. Breach of the additional obligations in relation to children: may extend to two hundred crore rupees.
  4. Breach of the additional obligations of a Significant Data Fiduciary: may extend to one hundred and fifty crore rupees.
  5. Breach of the duties of a Data Principal: may extend to ten thousand rupees.
  6. Breach of any term of a voluntary undertaking accepted by the Board under Section 32: up to the extent applicable for the breach in respect of which the proceedings under Section 28 were instituted.
  7. Breach of any other provision of the Act or the Rules: may extend to fifty crore rupees.

The provision page for the Schedule carries the rows verbatim, with their cross-references to the sections they enforce.

Section 34 settles where the money goes: all sums realised by way of penalty are credited to the Consolidated Fund of India. A penalty is not compensation, and none of it is paid to the affected Data Principal.

Appeals, and where the courts stand

A person aggrieved by a Board order or direction may appeal to the Appellate Tribunal within sixty days of receiving it, under Section 29. Rule 22applies from 13 May 2027 makes the appeal digital from 13 May 2027, and under Section 30 the Tribunal's order is executable as a civil court decree.

The appeal, from Board order to enforceable decree
  1. Day 0

    The Board's order or direction is received

    Any person aggrieved by it may appeal to the Appellate Tribunal.

    Section 29(1)
  2. Within 60 days

    File the appeal, with the fee

    The Tribunal may admit a late appeal if there was sufficient cause for the delay (Section 29(3)).

    Section 29(2)
  3. Filing

    In digital form, fee paid digitally

    The fee matches an appeal under the Telecom Regulatory Authority of India Act, 1997, paid through the Unified Payments Interface or another system the Reserve Bank of India authorises. The Tribunal's Chairperson may reduce or waive it.

    Rule 22(2)
  4. Hearing

    The Tribunal hears the parties and confirms, modifies or sets aside the order

    It follows the principles of natural justice rather than the Code of Civil Procedure, 1908 (Rule 22(3)).

    Section 29(4)
  5. Aim: six months

    The Tribunal endeavours to dispose of the appeal within six months

    If it cannot, it records its reasons in writing.

    Section 29(6)
  6. After

    The Tribunal's order is executable as a civil court decree

    By the Tribunal itself, or by a local civil court to which it transmits the order.

    Section 30

Civil courts cannot entertain suits on matters the Board is empowered to decide (Section 39). A further appeal from the Tribunal follows the Telecom Regulatory Authority of India Act, 1997 (Section 29(9)). Rule 22 applies from 13 May 2027.

Read the full lesson, with every provision it rests on (2 min)

Section 29(1) gives "any person aggrieved by an order or direction made by the Board" a right of appeal to the Appellate Tribunal. Section 29(2) sets the time limit at sixty days from the date of receipt of the order or direction, in the prescribed form and with the prescribed fee; Section 29(3) lets the Tribunal admit a late appeal for sufficient cause. After hearing the parties, the Tribunal may confirm, modify or set aside the order (Section 29(4)) and must send a copy of its order to the Board and the parties (Section 29(5)). Section 29(6) asks it to endeavour to dispose of the appeal within six months, and Section 29(7) requires written reasons if it cannot. Section 29(10) makes the Tribunal, like the Board, a digital office. The Act borrows the Tribunal and parts of its procedure from the Telecom Regulatory Authority of India Act, 1997, and a further appeal from the Tribunal follows the route in that Act (Section 29(8) and Section 29(9)).

Rule 22, which applies from 13 May 2027, adds the mechanics. The appeal is filed in digital form as the Tribunal decides (Rule 22(1)). The fee is the same as for an appeal under the Telecom Regulatory Authority of India Act, 1997, payable digitally through the Unified Payments Interface or another system authorised by the Reserve Bank of India, and the Tribunal's Chairperson may reduce or waive it (Rule 22(2)). Rule 22(3) frees the Tribunal from the Code of Civil Procedure, 1908, while binding it to the principles of natural justice.

Section 30 gives a Tribunal order the force of a civil court decree, executable by the Tribunal itself or by a local civil court to which it transmits the order.

Three provisions set the boundary with the ordinary courts. Section 39 bars civil courts from entertaining any suit on a matter the Board is empowered to decide and forbids injunctions against action taken under the Act; the route is the Board, then the Tribunal. Section 35 protects the Central Government, the Board and its people from suits for anything done in good faith under the Act. Section 38 places the Act alongside other laws rather than in place of them, and where the two conflict, Section 38(2) says the Act prevails to the extent of the conflict.